We are VisitViaUs Pvt. Ltd and we look forward to the opportunity to act as your booking agent for your travel needs. These terms and conditions (the "Agreement") describe what you are legally entitled to expect from us when you purchase travel related services through us, in addition to your obligations as a customer. The terms "we", "us" and "our" refer to VVU Online Services Pvt. Ltd. The term "you" refers to the customer visiting our website, booking a reservation through us or otherwise using our services.
Deposits and Payment
Any deposits from you are non-refundable. of a deposit enables us to hold a reservation for you but does not guarantee the price. The price can only be guaranteed once we receive full Payment payment and other travel documents have been issued, subject to any terms and conditions of the Supplier. We will advise you of the date that full paymentis required. Upon your provision of your payment information, you are authorizing us to make the payment arrangements with the corresponding Suppliers.
We reserve the right to refuse personal checks as a method of payment. After full payment, the conditions of the contract with your Supplier may permit them to increase the cost of your arrangements. If we are acting as your Booking Agent, we will pass on any such increase to you as we become aware of such increase.If we have arranged a package, changes in transportation costs including the cost of fuel, taxes, fees and exchange rates mean that the price of your travel arrangements may change after you have paid in full.
Our general practice is to send documents to our customers electronicallywhenever possible. We reserve the right to charge an administration fee should you makes a request for such documents to be sent as a hard copy.
Cancellations will be considered only if the request is made as per the conditions of the particular travel service. In case of cancellation of reservations and/or tour/travel services due to any avoidable/ unavoidable reason(s) we must be informed in writing. Cancellation charges would be effective from the date we receive the intimation in writing. During "Peak-Season," any particular hotel/ other service provider may implement a different cancellation policy. The travel agent is bound to follow the specific cancellation policy; and in case of variation from the above policy, the excess in cancellation charges will be borneby the guest and not by VisitViaUs. Modifications/Cancellations sent directly to the hotels/ service providers will not be honored.
If the tour or any part thereof cannot be conducted due to Force Majeure or Vis Majeure, VisitViaUs shall not be responsible to give any refund. However, at its sole discretion, the Company can give the refund based on various factors and the final decision on the quantum of refund shall lie with its management. The client cannot claim Refund if he/ she does not or cannot utilize any of the services like hotels, sightseeing, rides,cruises, meals, entrance fees, optional tours, etc due to any reason whatsoever.
Cancellation and prepayment policies vary according to booking type. Please check the fare policy associated with Hotel Room.
Cancellation before 30 days of check-In -100% Refund
Cancellation between 20 days - 30 Days of Check- In-75% Refund
Cancellation between 15 days - 20 Days of Check-In-50% Refund
Cancellation before 15 days of Check- In-No Refund